We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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1 Star (0)
|Buyer||Real customer reviews|
8 Jun 2019 14:30
Good cable. Works with Fast Charge (QC2.0 - 9V). Nice illumination light
6 Jun 2019 04:35
All excellent phone xiaomi redmi note 7 charges on hurray, high-quality packaging with hologram, lightning delivery, recommend the store and products
25 May 2019 02:56
Not for the first time i take various "accessories" for the smartphone from this official store. Always satisfied with quality and delivery. This time, the parcel reached 53 region in 13 days. I did not communicate with the seller. Description corresponds. The backlight works. Charging supports. Packing branded. Their money is more than worth it. I am very pleased with the goods and the seller!!! Recommend!!! *! *! *! *! I ordered a wire 1 m long and in fact it was 1,1 m long *! *! *! * respect such a brand!!! I'm delighted!
24 May 2019 13:45
I just love Baseus. anything I bought from the shop is just perfect. the light is just awsome! (when connected the cable gives you bit of light so you can find the hole)
24 Apr 2019 19:48
Visually inspected satisfactory
4 Apr 2019 23:53
Excellent cord of good quality from this brand as always recommend
22 Mar 2019 08:36
Finally i waited for the cable. I went very long, i wanted to open with
2 Jan 2019 00:01
Received as specified on the website, all cables are working without any hassles. Very satisfied with the product received.
21 Dec 2018 02:44
Yoohoo! Super fast shipping! Awesome store. Outstanding product!
13 Dec 2018 02:07
order reached and have not start to use Baseus has been a nice experience and good product.
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