We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Mexico, Central America, South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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second ilife a4s in my family. very satisfied. juz drugi odkurzacz a4s zakupiony, sprawdzają się super. szczerze polecam
Satisfied with the work of stores. Quickly deliver.
Selling really a really good product came fast. Excellent attitude thank you very much
The item is working great
Sent quickly. Just charge the way and pre-made cleaning. Goes on an apartment chaotic, already nasobiral much and has passed the standard двушку far and wide. The carpet sideways. Wire tidy up. Stools рассредотачивать/clean up. Hoover Until satisfied. Recommend. Seller respond very quickly, but does not solve the problem. Vacuum Cleaner stuck in customs. I myself was looking for local carrier (he was not the one that was specified store/ALI) and to understand the finding and getting. Shipping, in general, relatively fast, but the track and only partially at 17. If the goods is stuck, solve the problem myself. Maybe a translation, but it seems to me that the seller has to solve problems delivery. Relatively satisfactory.
Vacuum cleaner came in week. From the first day we are amazed by its robotą. Is brilliant! Strongly recommended!
Great ILIFE A4s Robot. It looks elegant and works perfectly. I'm very satified.
Delivered by courier, box in box, all together, work fine, younger daughter most happy, say-we have another family member, see it happy! Thank you
Great house helper. Very good suction. It does its job very very amazing. Thank you!!
Perfect. Fast delivery. Nice product
i love this robot
Excellent product. Fast shipping. Recommend.
% recomendation. My wife loves it after one day of his work. Fast shopping to Poland
I ordered in Friday, and in Thursday recieved. Very quickly and efficiently. Recommend store in 100%. For feedback robot need some time