We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Mexico, Central America, South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (5) |
71.4%
|
4 Stars (1) |
14.3%
|
3 Stars (1) |
14.3%
|
2 Stars (0) |
0%
|
1 Star (0) |
0%
|
the shipping was fast. The product was of low quality (fabric) et very small size.
We love these little couches, we have bought three of them! We bought one, love it, and then purchased two more. The cats have decided that they're their couches, but they still look nice. They're great if we have friends over because they're easy to move, and the sides and back are easily adjustable. They're very comfortable, and even though they're small, I've had many a comfy nap on them already. Perfect for relaxing with a book. The store has been very communicative and helpful. Super friendly, thank you!
The workmanship is very good. Colour is more brownish than on the picture. But the delivery was quick and the sofa was well packaged. It arrived without any damage. Sofa was not delivered to my home directly. Courier did not contact us and just delivered the sofa to our local post office where we had to pick it up.
Couch is amazing! I hope it holds up over time, but I like it enough that I'm purchasing more. Seller is very helpful and kind. Thank you!
I love this floor sofa. It is exactly as I imagined it would be; excellent description. It seems sturdy and is comfortable. My only complaint is that shipping took longer than the 60 days that was promised (shipped to US).
i fell in love with it! thank you! very comfortable! slightly larger югры-walking хмао to 2 months. hit the chinese new year. but it оправдалось waiting!!!
Shipping took a couple of months but the item was delivered in very good condition.